Frequently Asked Questions
Q. How can I find out which answers I missed on the exam?
Q. How can I make up a lesson that I missed?
Q. How can I find out if I’ve already completed a lesson?
Q. How can I review the legal principles presented in the lesson?
Q. How can I find out when a topic was covered?
Q. How can I save my place if I’m in the middle of a lesson and I get called out?
Q. How can I access past issues of the Reference & Review?
Q. How can I print a page from a lesson?
Q. What should I do if I forget my username or password?
Q. How can I get more information about the Police Law Institute’s products and services?
Q. How can I found out which answers I missed on the exam?
A. PLI currently provides exam feedback to those users who have passed the exam. Once you have completed and passed the exam, all questions that you missed on the exam will be summarized with the correct answer, your answer, and why.
Q. How can I make up a lesson that I missed?
A. To complete a lesson that you missed, you can log into your account with your username and password and submit a feedback requesting the lesson you missed from your home page. Or contact us at (800) 554-5358.
Q. How can I find out if I’ve already completed a lesson?
A. Login to your account, and at the bottom of your home page will be a list of all the lessons you have taken in descending chronological order.
Q. How can I review the legal principles presented in the lesson?
A. To review the legal principles presented in the lesson, download the Reference & Review that corresponds with that lesson. To access the Reference & Review, log in to your account and click the R & R link that corresponds with a lesson. This will provide you with a PDF version of that month’s Reference & Review. This document covers the topics that are presented in the lesson and examination and provides you with a quick way to study for the lesson or review a lesson you have already completed. (Your computer must have Adobe Acrobat Reader installed.)
Q. How can I find out when a topic was covered?
A. To find out when a topic was covered in the Monthly Legal Update & Review, contact your training officer or the Police Law Institute at (800) 554-5358
Q. How can I save my place if I’m in the middle of a lesson and I get called out?
A. It is not necessary to save your place. The Police Law Institute's online learning system keeps track of where you are when taking a lesson or exam. If you need to stop the lesson or the exam simply logout. When you login again, click "Resume" and you will start the lesson or exam where you left off.
Q. How can I access past issues of the Reference & Review?
A. To access past issues of the Reference & Review, contact your training officer or the Police Law Institute at (800) 554-5358
Q. How can I print a page from a lesson?
A. To print a page from the lesson, click on the printer icon on the page to send it to your local printer. (If you have problems printing on your local printer, please talk with your local network administrator.)
Q. What should I do if I forget my username or password?
A. If you’ve forgotten your username or password
- Contact your training officer, or
- If you have setup your profile properly, you can click "Forgot my username or password" on the login page.
- The Police Law Institute at (800) 554-5358
Q. How can I get more information about the Police Law Institute’s products and services?
A. Feel free to browse our web site for more information about our products and services. If you don’t find the answers to your questions in these pages, please contact us at (800) 554-5358.